micrometrics.comMicrometrics – Guest Engagement Platform

Logo - Micrometrics The Micrometrics logo Hospitality Healthcare Travel Company News Contact Login Request DemoHospitality Automate time-consuming tasks and focus your team on what matters most - your guests. Explore Healthcare Eliminate useless calls and focus your team on high-value tasks to keep patients safe and happy during the flu season. Explore Frontline Focused Contactless Communication Micrometrics designs Contactless Communication tools that have helped thousands of frontline service providers engage with millions of people more efficiently and effectively, improving the quality of their experience. Our mission For nearly a decade, Micrometrics’ mission has been to improve the communication experience between frontline workers and the people they serve. Learn more about Micrometrics From the Frontline Check out our updates from the frontlines of the hospitality and healthcare industries and learn about the people who are creating better experiences for those they serve. Blog Post Case Study News Blog Post Triage Like a Hospital, Not a Hotel Capture issues. Delegate tasks. Track resolutions. While the fictional quote, above, is a great one-liner about the advertising business from […] Blog Post Improving Your Hotel’s Popularity on TripAdvisor The Three-Step Strategy Used by Top-Ranked Properties What is TripAdvisor’s Popularity Index? I was recently reviewing some posts on a […] Blog Post Hotels’ Pandemic Pain Point Labour Shortages & The Need for Operational Efficiency This year we launched The Micrometrics Hospitality Webinar Series where we invited […] Blog Post The Forgotten Guest: How Silent & Secondary Occupants Are Impacting Your Performance How Silent & Secondary Occupants Are Impacting Your Performance In the hospitality industry, there is a tendency to see certain […] Case Study Fairmont Austin: Executive Summary Since partnering with Fairmont Austin’s Royal Service Team in 2019, Micrometrics has helped deliver outstanding guest experience, contributing to it […] Blog Post Palm Holdings Webinar: The Supply Shortage Struggle with Holiday Inn Express & Suites Orlando... On our last Palm Holdings Hospitality Webinar, we discussed a hot button issue with Holiday Inn Express & Suites Halifax […] The advantage Micrometrics’ Contactless Communication Platform has been developed to help you focus on high-value tasks, automating everything from simple data collection to driving positive reviews for your organizations online. Helping teams across the globe to engage with millions of customers in a safe, efficient, and scalable manner during the COVID-19 Pandemic. I went to visit Dr. D today and could not have had a better experience. The team was cheerful and extremely pleasant to deal with. All of my questions were answered quickly and professionally. Overall a very pleasant visit - keep up the good job.” – Charles Koonce Healthcare Keep your teams focused and your patients safe. Practice-specific templates. Automated messaging. A better experience for all.” Save hundreds of hours by shifting the communication to SMS. Automatically remind your patients of upcoming appointments and best practices. Communicate best practices ahead of arrival and effectively manage in-clinic traffic. Learn more Staff was friendly, everything was clean and pristine, no complaints whatsoever. Fairmont always provides a nice luxurious experience. Asked for extra towel, they brought us up 5. Big fitness center that’s cleaned regularly. Nice bar to grab a drink downstairs.” – Gena Howell Hospitality With many things on the go, your teams should be focused on high-value tasks that improve their guests’ individual experiences.” Be by your guests’ side by automatically engaging with all guests in-stay. Uncover experiential service failures that would have otherwise gone unnoticed using our conversational data collection. Drive high volumes of positive reviews to differentiate from competition online. Learn more The Contactless Communication Platform designed to help frontline service providers engage with their communities more efficiently and effectively, ultimately improving the quality of their experience. Get in Touch Resources Webinars Privacy Policy Terms of Use Cookie Policy Request a Demo Careers Contact Contact Tech Support Request a Demo +1 855-255-2005 Location 135 Laurier Ave W Ottawa, Ontario K1P 5J2 Canada Let’s be social. Join our social circle and stay up-to-date on the latest. Learn how Micrometrics is powering amazing service at the #1 hotel in Texas. Learn...